9 ways businesses use AI in customer service in 2023

Examples of AI in Customer Service From Companies That Do It Right The last thing you want to do is hold for 30 minutes listening to the same grainy audio on loop. But that’s exactly what we’ve come to expect of the customer service experience. This doesn’t mean that humans will be taken out of […]

How to design the perfect chatbot for your company .. in just 7 steps!

How to Create the Best Chatbot Design in 2021 12-Step Process First, enhancing its natural language understanding can be achieved by training it with a larger dataset. This helps the chatbot better comprehend user queries and provide accurate responses. Additionally, implementing context awareness enables the chatbot to understand user intent within specific situations. Every idea […]

Generative AI 101: Explanation, Use Cases, Impact

An Introduction: Generative AI Use Cases for the Financial Services Industry Perficient The dynamic between AI-generated content and human creativity raises questions about authenticity, transparency, and accountability. Machine learning models, such as Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs), are driving continuous innovation. The rise of generative AI introduces complex questions of ownership and […]

Customer Service Automation: How to Save Time and Delight Customers

Automated Customer Service Examples in Action However, the best technological investment to achieve automated customer service is to pick a customer service software that can potentially offer most of these solutions. Also, you can consider investing in customer self service tools to help your customers solve problems on their own. Unlike human agents, automated systems […]

Natural Language Processing NLP Tutorial

What is Natural Language Processing? An Introduction to NLP For example, NLP makes it possible for computers to read text, hear speech, interpret it, measure sentiment and determine which parts are important. Your device activated when it heard you speak, understood the unspoken intent in the comment, executed an action and provided feedback in a […]